Privacy policy

This Privacy Policy explains what personal data is collected when you use the website located at: […] (the “Website”), the services, the educational courses and products provided through it (together with the Website, the “Service”), how such personal data will be processed.

BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 18 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) contact us and request deletion of your data; (b) leave the Website and not access or use it
“Process”, in respect of personal data, includes to collect, store, and disclose to others.

TABLE OF CONTENTS

1. PERSONAL DATA CONTROLLER

Jiji Online Marketplace Kenya Limited, a company registered in the Republic of Kenya (with registered office at Apollo Centre, Ring Road, P.O. Box 764, 00606, Sarit Centre, Nairobi, Kenya) will be the controller of your personal data.

2. CATEGORIES OF PERSONAL DATA WE COLLECT

We collect data you give us voluntarily (for example, email address; first and second name). We also may receive data about you from third parties (for example, when you sign in via Facebook).
  • 2.1 Data you give us
    To create an Account, we will ask you to provide your name, email address and create a password. If you decide to get a certificate after successful completion of the educational course, we will ask you to provide your first and second name.

  • 2.2 Data provided by third parties
    When you use sign in with Apple to register an account in the Service, we get personal data from your Apple ID account. This data may include, in particular, your name and verified email address. You may choose to share your real email address or an anonymous one that uses the private email relay service. Apple will show you their detailed privacy information on the sign in with Apple screen. Find more about sign with Apple here.

    When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. Unless you opt out on the Facebook Login screen, we will also collect other data, such as email address.

    For more information, please refer to the Facebook Permissions Reference (describes the categories of information, which Facebook may share with third parties and the set of requirements) and to the Facebook Data policy. In addition, Facebook lets you control the choices you made when connecting your Facebook profile to the Website on their Apps and Websites page.
    When you decide to log in using Google, we receive personal data from your Google Account: name, email address, profile picture associated with your Google Account. You can revoke access provided to us on Apps Permissions page. To know more about how Google processes your data, visit its Privacy Policy.

    When you decide to log in using Linkedin, we receive personal data from your Linkedin Account: name, email address, profile picture associated with your Linkedin Account. You can revoke access provided to us on Third-party applications data use. To know more about how Linkedin processes your data, visit its Privacy Policy.
  • 2.3 Data we collect automatically:
  • 2.3.1 Data about how you found usWe collect data about your referring app or URL (that is, the app or place on the Web where you were when you tapped/clicked on our ad)
  • 2.3.2 Usage data
    We record how you interact with our Service. For example, we log what pages you have viewed, the features and content you interact with, how often you use the Website, how long you are on the Website, your progress with the tasks.
  • 2.3.3 Advertising IDs
    We collect your Apple Identifier for Advertising (“IDFA”), Identifier for Vendor (“IDFV”) or Google Advertising ID (“AAID”) (depending on the operating system of your device) when you access our Website from a mobile device. You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).
  • 2.3.4 Cookies and other tracking links
    We may use tracking links (like UTM parameters) in our website, emails, and educational materials including assignments. These help us understand how you found us and which content you find valuable, as well as track and show your progress in the course. 

3. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA

We process your personal data:
  • 3.1 To provide our Service
    This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.

  • 3.2 To customize your experienceWe process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests (e.g. future educational courses).

  • 3.3 To provide you with customer supportWe process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. For this purpose, we may send you, for example, notifications or emails about, the performance of our Service, security, payment transactions, notices regarding our Terms and Conditions of Use or this Privacy Policy.

  • 3.4 To communicate with you regarding your use of our Service
    We communicate with you, for example, by emails. These may include for example, emails with information about the Service. To opt out of receiving emails, you need to follow the instructions in the footer of the emails. To opt out of certain type of emails, you need to follow unsubscribe link located in the footer of the email by contacting our support team at support@jiji.academy.

  • 3.5 To research and analyze your use of the Service
    This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop Jiji and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features and sections of Jiji our users like more, what categories of users use our Service. As a consequence, we often decide how to improve course materials based on the results obtained from this processing. For example, if we discover that Jobs section is not as popular as others, we may focus on improving it.

    We use Google Analytics, a web analytics service provided by Google. Google Analytics helps us understand user behavior, session duration, pages visited, and other metrics that allow us to enhance user experience and optimize our Service. For more information about how Google collects and processes data, please refer to their Privacy Policy. 

    We use Facebook Pixel, which allows us to measure the effectiveness of our advertising by understanding the actions users take on our Service after viewing our ads on Facebook. It helps us ensure we show relevant advertisements to our users and measure conversion rates. For more details on how Facebook processes this information, please see their Privacy Policy.
  • 3.6 To enforce our Terms and Conditions of Use and to prevent and combat fraud
    We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms of Use).
  • 3.7 To comply with legal obligationsWe may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

4. UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA

We process your personal data, in particular, under the following legal bases:
  • 4.1 to perform our contract with you;

  • 4.2 for our (or others') legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data;
    We rely on legitimate interests:
  • to communicate with you regarding your use of our Service

    This includes, for example, sending you emails reminding you that you have incomplete tasks. The legitimate interest we rely on for this purpose is our interest to encourage you to use our Service more often. We also take into account the potential benefits to you.

  • to research and analyze your use of the Service

    Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of the Website easier and more enjoyable, or to introduce and test new features).
  • to send you marketing communications

    The legitimate interest we rely on for this processing is our interest to promote our Service, including new products and new educational courses, in a measured and appropriate way.

  • to personalize our ads

    The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.


  • to enforce our Terms of Use and to prevent and combat fraud

    Our legitimate interests for this purpose are enforcing our legal rights, preventing and addressing fraud and unauthorised use of the Service, non-compliance with our Terms of Use.

  • 4.3 to comply with legal obligations.

5. WITH WHOM WE SHARE YOUR PERSONAL DATA

We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 3 of this Privacy Policy. The types of third parties we share information with include, in particular:
  • 5.1 Service providers
    We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
  • online course platform provider (Learnworlds, which hosts our course website and provides the infrastructure for delivering educational content)
  • data analytics providers (Google, Meta)
  • 5.2 Law enforcement agencies and other public authorities
    We may use and disclose personal data to enforce our Terms of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
  • 5.3 Third parties as part of a merger or acquisitionAs we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

6. HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS

To be in control of your personal data, you have the following rights:

Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website.

Deleting your personal data. You can request erasure of your personal data as permitted by law.

When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.

Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof.

7. AGE LIMITATION

We do not knowingly process personal data from persons under 18 years of age. If you learn that anyone younger than 18 has provided us with personal data, please contact us.

8. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified by available means such as email and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

9. DATA RETENTION

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you). We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. CONTACT US

You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at support@jiji.academy.
Effective as of: […]